SERVICES

Through the Scalable Press API, we offer a full range of custom printing and fulfillment services.

SCREEN PRINTING

Screen printing, sometimes referred to as silk screening, is a form of garment printing in which plastisol-based inks are pressed through a screen onto a garment, leaving a layer of ink on top of the fabric. Screen printing is the most established and widely-used form of garment printing available. During the printing process, a set of screens (one for each color) rotates around a press in a carousel motion and is alternately pressed onto each garment.

We require vector EPS files to be submitted for screen print orders.

  • Available for garments
  • Up to 8 colors
  • Low prices for all quantities

EMBROIDERY

Embroidery is a classic handicraft and decoration technique using a needle to apply thread to textiles. For best practices and print specifications, download our Embroidery Reference Guide.

We require DST (Data Stitch Tajima) files for all embroidery orders.

  • Available for garments
  • 15 standard colors, 400+ specialty colors
  • Low prices for all quantities

SUBLIMATION

Sublimation printing occurs when ink is transferred by heat and pressure to a specially treated surface. These prints feature vibrant, high-fidelity color and are very durable. We use sublimation printing for our phone cases and mugs, producing accurate results.

We require high-quality (150 dpi) raster PNG files to be submitted for sublimation print orders.

  • Available for mugs and phone cases
  • Full color
  • Low prices for all quantities

POSTER PRINTING

We offer true borderless printing for posters, which means no extra margins – full-color digital printing, edge to edge. All posters are printed on premium 200 GSM gloss or matte paper with aqueous ink, suited for full-color digital art prints.

We require high-quality (150 dpi) raster PNG files to be submitted for Poster printing orders.

  • Available in 4 paper types
  • Full color
  • Low prices for all quantities

DIRECT-TO-GARMENT

Direct to garment (or DTG) printing involves an advanced inkjet printer laying ink directly onto a garment. These prints are generally thinner than screenprints, allowing for more intricate designs and a softer print texture. The full range of color in a photograph or gradients of an image can be expressed.

We require high-quality (150 dpi) raster PNG files to be submitted for DTG print orders.

  • Available for approved garments
  • Full color
  • Competitive pricing for all quantities

To ensure the highest print quality, please abide by the following guidelines for each of our decoration techniques:

EMBROIDERY

  • We require digitized files in .dst format for all embroidery orders
  • Choose up to 15 thread colors combined, for a maximum of 2 print locations
  • Only one design can be printed on each location
  • Print locations for garments include left and right chest, left and right sleeve, and front panel for headwear

Maximum artwork sizes:

  • Garments (front) – 4.5″ x 4.5″
  • Garments (sleeve, pants, shorts) – 3″ x 3″
  • Hats (front) – 5″ x 2.5″

SCREEN PRINTING

  • We require vector EPS files to be submitted for screenprint orders.
  • All graphics must be fully vectorized.
  • Use spot colors only – match one of our 32 base colors (listed below) or a Pantone color.
  • Separate artwork files are required to print on multiple sides of garment.

Print specifications

The Scalable Press API requires you specify which inks will be used for screenprint designs. You can specify any coated Pantone color (from a range of 100 – 7774 C) or choose one of our standard ink colors.

32 base colors: (click to view larger image)

POSTER PRINTING

  • We require high-quality (150 dpi) raster PNG files to be submitted for Poster printing orders.
  • Files should be at least 150 DPI for optimal print quality.
  • All files should be in the RGB color space.
  • Depending on desired orientation, width or height must be 17″ or 24″ to fit available width rolls.

DIRECT-TO-GARMENT

  • We require high-quality (150 dpi) raster PNG files to be submitted for DTG print orders.
  • All files should be in the RGB color space.
  • Transparent background – ink will not be printed on transparent parts of the artwork file.
  • Artwork will be scaled to print specification size regardless of file metadata.
  • Separate artwork files required to print on multiple sides of garment.
  • For optimal DTG print quality, select garments with the highest cotton content.

SUBLIMATION

Mugs:

  • All artwork submissions for sublimation printing must be PNG files
  • Files should be at least 150 DPI for optimal print quality.
  • All files should be in the RGB color space.
  • Black mugs require black background.
  • The mug artwork size represents the full width of the mug from the left edge of the handle around to the right edge.

Phone cases:

  • All artwork submissions for sublimation printing must be PNG files.
  • Files should be at least 150 DPI for optimal print quality.
  • All files should be in the RGB color space.
  • Our phone case prints are a full wrap of the back and side of the case. When a phone is placed inside the case, all visible areas are printed. Because of the varying sizes of the phone cases, the provided artwork represents a full bleed. The bleed size depends on the phone case size ordered.

MAX PRINT SIZES

Hoodie
Unisex front
14”x10”
Unisex back
14”x16”
Youth front
10”x6”
Youth back
10”x12”
Ladies front
10”x6”
Ladies back
10”x12”
Sleeve
3.5”x16” (screenprint only)
T-shirts
Unisex 
14”x16”
Ladies
10”x12”
Youth
10”x12”
Short sleeve
3.5”x3.5” (screenprint only)
Long sleeve
3.5”x16” (screenprint only)
Pocket
3.5”x3.5” (screenprint only)
Hats
All
3.5”x2.5” (DTG only)
Pants
All
3.5”x16”
Bags
All
10”x12”
Tank tops
All
10”x12”
Onesie
All
3.5”x3.5”

SUBLIMATION

Product
Safe print area
Artwork size
White 11oz mug
8.8″ x 3.6″ (Artwork template)
8.8″ x 3.6″
White 15oz mug
9″ x 4″ (Artwork template)
9″ x 4″
Black 11oz mug
7.48″ x 3.24″ (Artwork template)
8.8″ x 3.6″
Black 15oz mug
7.75″ x 3.75″ (Artwork template)
9″ x 4″
Color changing 11oz mug
8.8″ x 3.6″ (Artwork template)
8.8″ x 3.6″
iPhone 7 Case 2″ x 4.5″ (Artwork template) 4″x 6″
iPhone 7 Plus Case 2.5″ x 5.5″ (Artwork template) 4.66″x 7″
iPhone 4/4S Case 2″ x 4″ (Artwork template) 4″x 6″
iPhone 5C case 2″ x 4″ (Artwork template) 4″x 6″
iPhone 5/5S case 2″ x 4″ (Artwork template) 4″x 6″
iPhone 6/6S case 2″ x 4.5″ (Artwork template) 4.33″x 6.5″
iPhone 6/6S Plus case 2.5″ x 5.5″ (Artwork template) 4.66″x 7″
Samsung Galaxy S3 case 2″ x 4″ (Artwork template) 4″x 6″
Samsung Galaxy S4 case 2″ x 4″ (Artwork template) 4″x 6″
Samsung Galaxy S5 case 2.5″ x 5″ (Artwork template) 4.33″x 6.5″
Samsung Galaxy S6 Edge case 2.5″ x 5″ (Artwork template) 4.33″x 6.6″
Samsung Galaxy S6 Edge Plus case 2.5″ x 5.5″ (Artwork template) 4.66″x 7″
Samsung Galaxy S7 case 2.5″ x 5.5″ (Artwork template) 4.66″x 7″
Samsung Galaxy S7 Edge case 2.5″ x 5.5″ (Artwork template) 4.66″x 7″
Samsung Galaxy S8 case 2.5″ x 5.5″ (Artwork template) 4.66″x 7″
Samsung Galaxy S8 plus case 2.5″ x 5.5″ (Artwork template) 4.66″x 7″

DTG AND SCREENPRINT

Product Print location Artwork size
Hoodie                                
Unisex front                                     
14”x10” (Artwork template)
Unisex back
14”x16” (Artwork template)
Youth front
10”x6” (Artwork template)
Youth back
10”x12” (Artwork template)
Ladies front
10”x6” (Artwork template)
Ladies back
10”x12” (Artwork template)
Sleeve
3.5”x16” (screenprint only) (Artwork template)
T-shirts
Unisex 
14”x16” (Artwork template)
Ladies
10”x12” (Artwork template)
Youth
10”x12” (Artwork template)
Short sleeve
3.5”x3.5” (screenprint only) (Artwork template)
Long sleeve
3.5”x16” (screenprint only) (Artwork template)
Pocket
3.5”x3.5” (screenprint only) (Artwork template)
Hats
All
3.5”x2.5” (DTG only)  (Artwork template)
Pants
All
3.5”x16” (Artwork template)
Bags
All
10”x12” (Artwork template)
Tank tops All 10”x12” (Artwork template)
Onesie All 3.5”x3.5” (Artwork template)

The API requires the following information for each print location

  • Print position
  • Print dimensions
  • Ink colors — screenprint only

The horizontal position must be one of the options below.

Horizontal position Description
C Center of garment
RC Center of right side of garment / right chest
LC Center of left side of garment / left chest
R Right aligned to garment
L Left aligned to garment

The offset position should be provided in inches from the top of the collar or the bottom of the garment.

Example position:


Most prints are centered 2.5″ below collar as shown above.

The dimensions for the artwork should be provided in inches for either the desired width or height. If a width is given, then the height is automatically scaled, preserving artwork aspect ratio. If a height is given, the the width will be scaled.

Max print sizes:

  • Adult garments — 14″ x 16″
  • Youth / small ladies garments — 10″ x 12″
  • Sleeve prints — 4″ x 4″

If artwork does not fit the max print area, it will be scaled to fit.

Max print sizes (embroidery):

  • Right/Left chest —4.5″ x 4.5″
  • Right/Left sleeve — 3″ x 3″
  • Front panel (hats) — 5″ x 2.5″

DST files required. DST files must be sized for appropriate placement prior to ordering.

 

Proof image

An optional proof image is accepted by the API. Unlike traditional printers we do not provide you a proof, instead you can upload your own to the API so the production team can ensure your desired placement and dimensions are met.

View our full API documentation.

White-label & branding

Powerful white-label functionality spotlights your business. While we the handle blanks, printing, and fulfillment, we give you the opportunity to customize shipping labels with your company information, so packages arrive as if you sent them directly to your customers.

 

Split shipping

The Scalable Press API supports bulk quotes and orders. When items of the same design (in one bulk order) ship to multiple addresses, printing will automatically be combined so volume discounts still apply. Additionally, orders for multiple items shipping to the same address will automatically be combined into one shipping package whenever possible.

Split shipping incurs an additional $1 handling fee per address.

 

Third party shipping

We support custom shipping through USPS (Stamps.com), UPS, and DHL Global Mail third party billing accounts. Using a third party billing account also enables selection of exact shipping service used for mailing.

For high-volume customers with specialized fulfillment needs, we may be able to implement your shipping preferences and accounts. Please contact us.

 

International shipping

Orders can be shipped to most countries internationally. Shipping costs are calculated appropriately at quote time. Transit times are generally longer than domestic shipments by 5 business days, but occasionally take more than 15 business days.

If you are shipping more than 100 international shipments per day, we recommend setting up third party pickup with a DHL account. Please contact us for details.

ReadyPrint™

ReadyPrint™ guarantees turnaround times, not garment selection. Product selection for ReadyPrint™ times may vary based on inventory availability. Adding multiple products to an order can impact guaranteed turnaround times. The updated turnaround time will default to the longest turnaround time and will be reflected at checkout. Example: If you have 2 products in an order – 1 carrying a ReadyPrint™ 3-day turnaround and 1 carrying a ReadyPrint™ 7-day turnaround, the entire order will inherit the 7-day guaranteed turnaround time.

Billing disclaimer
Please note that payment must be completed before an order is sent to printing. Delays in payment may result in downgraded turnaround times.

Infringement and address validation failure
Please note that infringing content and/or address validation failure may result in downgraded turnaround times. Please ensure all content is registered and address information is entered correctly before submitting an order.

Money-back guarantee
Items carrying a ReadyPrint™ designation are met by a 100% money-back guarantee. Please note: only the specific items in an order that fail to meet the guaranteed turnaround time will be eligible for a refund. Example: There are 10 ReadyPrint™ 5-day items in an order, and 2 of them have failed to meet the guaranteed turnaround time. The 2 outstanding items are eligible for a refund.

Refunds

We make every effort to ensure the quality of our products. As a commitment to our goal of meeting the highest quality standards, we offer a money-back guarantee on garments that do not meet our quality standards.

We will credit your account when any one of the following occurs:

  • Low quality print: the print washes away after a few cycles in the washing machine.
  • Printing error: the design printed is materially different from the order and artwork specifications provided to us.
  • Incorrect print specifications: the size or placement of the print is more than 1.0″ off from the provided measurements.
  • Missing garments: one or more garments are missing from the order.

We reserve the right to requests garments be returned to issue refunds.

Claims

To file a claim, send an email to claims@scalablepress.com and include your order number.

If your claim is in regards to a printing error, please include photographs of the error and return the affected garments to us. In addition, if the error involves a print size or placement issue, include a measuring tape, stick, or ruler in the photographs of affected garments.

Upon verification, we will provide credits equal to amount paid for the portion of the order that was incorrectly printed.

Returns without cause

Due to the customized nature of our products, we do not accept returns on products that were correctly printed and delivered on time.

Cancellations

Because orders are processed quickly after they are received, we do not allow cancellations after an order is placed.