When can I request a refund?

We offer a money-back guarantee on garments that don’t meet our quality standards. Our claims department will credit your account when any one of the following occurs:

  • Low quality print: the print washes away after a few cycles in the washing machine.
  • Printing error: the design printed is materially different from the order and artwork specifications provided to us.
  • Incorrect print specifications: the size or placement of the print is more than one inch off from the provided measurements.
  • Missing garments: one or more garments are missing from the order.