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Here at Scalable Press, we receive questions about our customization types and service offerings every day. We’ve answered 10 of the most common ones right here. Take a look and see if you learn anything new!

1. How do I place an order?

After you’ve signed up for a free account, you can start shopping our catalog and placing orders. If you’d like more information, our handy video tutorials are a great way to learn how to place an order for each of our 5 customization types: 

  • DTG
  • Screen printing
  • Embroidery
  • Sublimation 
  • Poster printing 

2. Is there a minimum quantity required to order?

There’s not! We print everything on demand, so you can order as little or as much as you want. However, when it comes to screen printing, it’s definitely more cost-effective to order at least 12 items per design due to the setup costs. For orders of less than 12 items, we recommend using Direct-to-Garment (DTG) printing, which will produce a high quality, yet more cost-effective result.

3. Can I make changes to an order after it's been placed?

Only to the shipping method and shipping address if the order hasn’t been fulfilled. If you need to make changes to an order prior to the fulfillment stage, you will need to cancel that order and place a new order that reflects those changes. Please note that sublimation orders are handled very quickly and it may be difficult to cancel a sublimation order once it’s been placed.

4. Why is my order on hold?

We’ll place an order on hold if there is an issue with the print file, shipping address, payment, etc. When a hold is placed, you’ll receive an email with a request to contact Customer Service so we can resolve the issue and lift the hold.

5. Do you offer white label fulfillment?

Yes, we can customize shipping labels with your company information, so packages arrive as if you sent them directly to your customers. 

6. Can I ship to multiple addresses?

Yes! You can have orders shipped to as many as 20 addresses.

7. Do you offer split shipping for bulk orders?

We do. When possible, we’ll combine bulk orders shipping to the same address in one package. For bulk orders shipping to multiple addresses, we’ll combine printing so volume discounts still apply. 

8. What are your artwork requirements?

The file requirements for each of our five customization types are as follows:
  • For DTG, sublimation, and poster orders, we prefer .png files of at least 150 dpi
  • For screenprint orders, we accept vector graphics (.eps, .ai, .pdf)
  • For embroidery orders, we accept .dst files 
For a more detailed breakdown of our artwork requirements, please see our artwork guide

9. Why are some garments not available for DTG printing?

The ink used for digital printers is water-based, so it’s essential the fabric absorb the ink to yield the best outcome. Certain fabrics, such as those that are synthetic, or even tri-blends or poly-blends, will repel ink and will result in a less than favorable outcome.  This is why we exclusively use 100% cotton on all DTG orders.

10. How do I report a problem with my order?

Either contact claims@scalablepress.com with your order number, or click on Claims within the Orders section of your dashboard and type in the order number to begin filing your claim. 
If your claim is in regards to a printing error, please include photos of the error. In addition, if the error involves a print size or placement issue, please include a measuring tape, stick, or ruler in the photos of affected garments.  Upon verification, we will provide credits equal to amount paid for the portion of the order that was incorrectly printed.

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